Missreen Refund Policy
At Missreen, we want you to be completely happy with your purchase. If something isn’t right, we’ll do our best to make it right.
Eligibility for Refunds
You may request a refund if:
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Your item is defective, damaged, or incorrect.
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Your return request is made within 30 days of delivery.
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The item is unused, unworn, and in original packaging with all tags attached.
Refund Options
Depending on the situation, we may offer:
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A full refund to your original payment method
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An exchange for another size, style, or product
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Store credit if preferred
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.
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In cases of defect or error, Missreen will cover return shipping or provide a prepaid return label.
Refund Process
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Once we receive and inspect your returned item, we’ll send you a confirmation email.
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If approved, your refund will be processed within 5–10 business days back to your original payment method.
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Please note: shipping fees are non-refundable (unless we made a mistake with your order).
Non-Refundable / Final Sale Items
The following items cannot be refunded (unless defective):
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Custom orders (including Customized Products)
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Jewelry, swimwear, and accessories
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Clearance or final sale items
How to Request a Refund
To start your refund request:
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Email us at support@missreen.com with your order number and reason for return.
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Include photos if your item is damaged or incorrect.
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We’ll reply within 2 business days with next steps.