Missreen Refund Policy

At Missreen, we want you to be completely happy with your purchase. If something isn’t right, we’ll do our best to make it right.


Eligibility for Refunds

You may request a refund if:

  • Your item is defective, damaged, or incorrect.

  • Your return request is made within 30 days of delivery.

  • The item is unused, unworn, and in original packaging with all tags attached.


Refund Options

Depending on the situation, we may offer:

  • A full refund to your original payment method

  • An exchange for another size, style, or product

  • Store credit if preferred


Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.

  • In cases of defect or error, Missreen will cover return shipping or provide a prepaid return label.


Refund Process

  • Once we receive and inspect your returned item, we’ll send you a confirmation email.

  • If approved, your refund will be processed within 5–10 business days back to your original payment method.

  • Please note: shipping fees are non-refundable (unless we made a mistake with your order).


Non-Refundable / Final Sale Items

The following items cannot be refunded (unless defective):

  • Custom orders (including Customized Products)

  • Jewelry, swimwear, and accessories

  • Clearance or final sale items


How to Request a Refund

To start your refund request:

  1. Email us at support@missreen.com with your order number and reason for return.

  2. Include photos if your item is damaged or incorrect.

  3. We’ll reply within 2 business days with next steps.

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              Terms & Conditions

              Missreen.com supplies products listed on its websites and in its stores under the following Terms and Conditions. Please read these Terms and Conditions and our Privacy and Cookie Policies carefully before using any of our websites or ordering from us.

              The Terms and Conditions apply to your use of any Missreen website and to any products you purchase from Missreen.com, regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move, or in-store.

              We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

              The headings in these Conditions are for convenience only and shall not affect their interpretation.

              We recommend that you print and keep a copy of these Terms and Conditions for your future reference...