We want you to love your Missreen order. If something isn't right, we'll do our best to make it right.
30-Day Returns
You may request a return within 30 days of delivery for a refund, exchange or store credit.
Return Conditions
- Items must be unused, unworn and unwashed.
- All original tags must be attached and items returned in original packaging.
- Items with makeup, perfume, deodorant stains or signs of wear can't be accepted.
Final Sale Items
The following can't be returned for a refund unless they arrive defective, damaged or incorrect:
- Custom or personalized orders
- Jewelry, swimwear and accessories (for hygiene reasons)
- Clearance or items marked "Final Sale"
Sale items are eligible for exchange or store credit only.
How to Start a Return
- Email support@missreen.com with your order number and the reason for your return.
- If the item is damaged or incorrect, include photos.
- We'll reply within 2 business days with return instructions and the return address.
Please don't send items back without contacting us first — returns without authorization may not be processed.
Return Shipping
- Customers pay return shipping unless the item is defective or we sent the wrong item.
- If we made a mistake, Missreen will cover return shipping or send you a prepaid label.
- We recommend a trackable shipping method. Original shipping fees are non-refundable (unless we made an error).
Refunds
Once your return arrives and is inspected, we'll email you. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.
Exchanges
Need a different size or color? Email us and we'll help you exchange it, subject to availability.
Damaged or Wrong Item
Contact us within 7 days of delivery with photos, and we'll send a replacement or a full refund at no cost to you.
Need help? Our team is happy to assist — email support@missreen.com and we'll reply within 1–2 business days.