Shipping Policy
Processing Time
Orders are processed within 1–3 business days.
You’ll receive an email with tracking information as soon as your order ships.
Shipping Times
United States: 7–12 business days
Australia & New Zealand: 5–10 business days
UK & Europe: 7–14 business days
Rest of World: 10–20 business days
Note: Shipping times may vary slightly depending on your location and carrier.
We’ll always do our best to get your order to you as quickly as possible.
Carriers We Use
We ship using trusted carriers such as USPS, DHL, FedEx, and local postal services depending on destination.
Returns & Exchanges Policy
We want you to love your order. If something isn’t right, here’s how we’ll make it better:
30-Day Returns: You can return items within 30 days of delivery for a refund or exchange.
Condition: Items must be unused, unworn, and in their original packaging with tags.
How to Start a Return: Simply email us at [support@missreen.com.] with your order number, and we’ll guide you through the process.
Return Shipping: Customers are responsible for return shipping costs, unless the item is defective or we sent the wrong product — in that case, we’ll cover it.
Refunds: Refunds are issued back to your original payment method within 5–10 business days after we receive the returned item.
Sale Items: Items purchased on sale are eligible for exchange or store credit, but not refunds.
Join Our Fashion Team
“We’re a small team and every customer matters to us. If you have any issue at all, just reach out — we’ll do everything we can to make it right.”